Best price guarantee

Our promise

At iVape you never pay more than elsewhere. If you find a product from our range at another Swiss retailer for less than our best tier price, we refund the difference to that price.

When the guarantee applies

• Same product: same brand, model, flavour, nicotine strength and pack size. New and genuine.
• Cheaper than our best tier price: we compare the other retailer's price with the lowest unit price we offer for that product, which is the price of the highest tier on our product page.
• Regular price at the other retailer: the price must apply without promotions, discounts, coupon codes, volume discounts or loyalty programmes. Clearance sales, end-of-line stock and loss leaders do not count.
• Swiss retailer: an online shop or store that sells the product legally in Switzerland and had it in stock at the time of your purchase. Marketplaces, auctions and private sales do not count.
• Within 14 days: contact us within 14 days of your purchase at iVape. The lower price must have been valid on the day you bought.

What you get back

For each item you bought, we refund the difference between our best tier price and the other retailer's lower price. An example: our best tier price is CHF 7.90 and the other retailer charges CHF 7.50 as its regular price. You get CHF 0.40 back per item, even if you bought a smaller quantity from us at a higher unit price. Shipping costs are not compared.

How to claim

1. Write to i@ivape.ch or message us on WhatsApp.
2. Include your order number and send the link to the offer with a screenshot showing price and date.
3. We check the offer and reply within three working days.
4. If everything matches, we refund the difference to your payment method.

Good to know

• The guarantee applies once per order and product.
• It is only available to customers aged 18 and over with a delivery address in Switzerland.
• We may decline an offer that is obviously wrong or does not meet the conditions.
• The best price guarantee supplements our terms and conditions and our return policy.