Right of Withdrawal & Returns

Principle

Swiss law does not provide a statutory right of withdrawal for online purchases. iVape voluntarily grants the following return policy.

Voluntary Return Policy (14 Days)

You may return unopened and unused products in their original packaging within 14 days of receipt. To do so, print the return form (PDF, in German), fill in every field and put it in the parcel. We cannot process returns without a fully completed form.

If the form is complete and the items are unopened in their original packaging, we will refund the purchase price of the returned products after receipt and inspection of the return. Return shipping costs are at your expense, unless the return is due to an error by iVape (wrong delivery, product defect).

Return Address

All returns go to our returns warehouse:

iVape Retouren c/o Flowline AG Riedmattstrasse 5 8153 Rümlang

Please do not send returns to the company address in Zurich — they cannot be processed there.

Exclusions

For reasons of hygiene and product safety, the following are excluded from returns:

• opened or used e-cigarettes and vapes,
• opened pods, refill tanks and e-liquids,
• products with damaged seals or removed original packaging.

Defects and Wrong Deliveries

If a product is defective or wrongly delivered, contact us within 7 days of receipt by email at i@ivape.ch — we will replace the product or refund the purchase price. In this case we will of course also cover the return shipping costs.

Disposal Note

E-cigarettes and pods contain batteries and electronics. Do not dispose of them in household waste — return them to a point of sale or an e-waste collection point (Swiss take-back obligation under the ORDEE).