Frequently asked questions
Everything you want to know before your first iVape order: shipping and delivery times in Switzerland, age verification, nicotine strengths, returns and the key product questions. Short, concrete, no fine print.
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Ordering & shipping
- How long does delivery take at iVape?
- Orders received on working days by 5 pm leave the Swiss warehouse the same day by Swiss A Mail. The parcel usually arrives the next working day, at the latest after two working days. Delivery within Switzerland only.
- How much is shipping and when is it free?
- From an order value of CHF 29, shipping is free. Below that it costs a flat CHF 4.90, regardless of the number of items.
- Where can I buy vapes online in Switzerland?
- At iVape you order disposable vapes, pod systems, hybrid systems, e-liquids and nicotine-free vapes online and receive them from a Swiss warehouse. The range includes original products from ELFBAR, LOST MARY, SKE Crystal, Vozol, Sikary and Instaflow. No customs, no weeks of waiting. Browse the range →
- Are the products at iVape genuine?
- Yes. All devices, pods and liquids come from each brand's official distribution and are stored in Switzerland. We do not sell counterfeits or grey-market imports.
- Are there volume discounts or tiered prices?
- For many products, yes. Tiered prices are shown directly on the product page: the more units of one item you order, the lower the unit price, and the discount is applied automatically in the cart.
- Which payment methods are available?
- The currently available payment methods are shown in the last step of the order. The purchase is processed securely by our Swiss partner shop, which also handles warehousing and shipping.
- Does iVape ship abroad?
- No. iVape delivers exclusively to addresses in Switzerland. That keeps delivery fast, with no customs or import duties.
Age & law
- How old do I have to be to buy vapes?
- 18 or older. The Swiss Tobacco Products Act applies to e-cigarettes with and without nicotine. iVape therefore verifies the date of birth with every order, and the courier may check your age again on delivery.
- Which nicotine strengths are allowed in Switzerland?
- The legal maximum is 20 mg/ml nicotine. Most vapes and e-liquids come in 0 mg (nicotine-free), 10 mg and 20 mg/ml. Beginners who previously smoked little or not at all usually choose a lower strength. Nicotine strength guide →
- Are disposable vapes banned in Switzerland?
- Parliament has decided to ban the sale of disposable e-cigarettes and the Federal Council is drafting the legal amendment. Until the ban takes effect, disposable vapes may still be sold. Rechargeable pod systems with 2 ml pods and refillable devices are not affected by the disposable ban. Guide to the disposable vape ban →
- Are CBD vapes legal in Switzerland?
- Yes, as long as the THC content is below 1 percent. That is the case for the CBD products at iVape. The minimum age of 18 also applies to CBD vapes. CBD vapes →
Returns & service
- Can I return products?
- Unopened products in their original packaging can be returned within 14 days of receipt. Opened vapes, pods and liquids are excluded from returns for hygiene reasons. Right of withdrawal →
- What if a device arrives defective?
- Contact us via WhatsApp or email with your order number and a short description. We replace defective goods as soon as the case has been checked. Please do not dispose of the device beforehand.
- How do I reach customer service?
- Fastest via WhatsApp or email to i@ivape.ch. People who know the range answer, not an automated hotline.
Products
- What is the difference between a disposable vape, a pod system and a hybrid system?
- A disposable vape is a complete device with built-in liquid and battery and is discarded once used up. A pod system has a rechargeable battery onto which you attach prefilled or refillable pods. A hybrid system combines both: a rechargeable battery plus a replaceable liquid container with several thousand puffs. Disposable vs reusable comparison →
- Are there vapes completely without nicotine?
- Yes. Nicotine-free vapes and 0 mg liquids are a category of their own. They contain flavour and a carrier liquid, but no nicotine. The minimum age of 18 still applies. Nicotine-free vapes →
- What does the number of puffs mean?
- The puff count is a manufacturer's guide value for roughly how many draws a device or pod delivers. The actual number depends on draw length and power. For pod and hybrid systems the figure refers to one fill, not the device.
- How do I dispose of empty vapes and pods correctly?
- Disposable vapes and devices with a battery do not belong in household waste. Hand them in at a collection point for electrical appliances or at a retailer; take-back is free of charge in Switzerland. Empty pods without a battery go in the regular waste.
- Which liquid fits my device?
- Pod systems with prefilled pods need the original pods of that series. Refillable devices take nicotine-salt liquids in 10 ml, for example Elfliq or Maryliq, in 0, 10 or 20 mg/ml. Every product page states which pods and liquids are compatible. E-liquids →
Question not covered?
Message us on WhatsApp or at i@ivape.ch. We usually reply within a few hours on working days.