Who ships iVape orders?

iVape's warehousing and shipping are handled by Flowline AG in Rümlang near Zurich. In the Swiss market since 2016, Flowline ships more than 1,000 orders a week and also packs your iVape order. That is why Flowline appears as the sender on the parcel.

How is my iVape parcel packed?

In a plain, neutral box. Nothing on the outside shows what is inside. The products themselves are in their original packaging with the legal warnings.

Where do iVape's products come from?

Flowline mostly buys the products directly from the manufacturer or the official supplier and imports many brands into Switzerland itself. For LOST MARY, Flowline is the official general distributor for all of Switzerland. No grey market, no counterfeits.

How fast will my parcel arrive?

Order on a working day before 5 pm and the parcel leaves the Rümlang warehouse the same day by Swiss A Mail. It usually arrives the next working day, two working days at the latest.

Article

Logistics Partner Flowline: How Your Parcel Gets to You

Stephan Müller · iVape editorial team, Swiss law & market focus

October 9, 2026 · 4 min read

You order on ivape.ch, and the next morning the parcel is in your letterbox. Quite a lot happens in between. Here is who packs your parcel, where the products come from and why it all moves so fast.

Who handles shipping

iVape is an online shop. We take care of the assortment, the website and customer service. Warehousing, packing and shipping are not done by us. Our logistics partner handles them: Flowline AG in Rümlang, right next to Zurich Airport.

That is why Flowline, not iVape, appears as the sender on your parcel. And that is also why returns go to iVape Retouren, c/o Flowline AG, Riedmattstrasse 5, 8153 Rümlang.

Ten years in the market

Flowline is not a young start-up renting its first warehouse. The company has been in the Swiss market for e-cigarettes, pods, e-liquids and nicotine pouches since 2016. Today Flowline supplies more than 1,000 points of sale across Switzerland: kiosks, petrol stations, tobacconists and specialist shops. The range covers more than 1,500 products.

For you, this means your order is backed by a business that moves stock for the whole Swiss retail trade every day. Your order runs through the same processes.

Straight from the manufacturer

The question that matters most with vapes: is it genuine? With us, yes, and that is down to Flowline.

Straight from the source: Flowline mostly buys premium products directly from the manufacturer or the official supplier, with no middlemen.
Own imports: Flowline imports many brands into Switzerland itself, so the origin of every batch is clear.
General distribution: For LOST MARY, Flowline is the official general distributor for all of Switzerland, and for Ripple+ the exclusive Swiss distributor.

A short supply chain, a clear origin, no grey market. That is why we can promise you genuine products and follow Swiss rules: 20 mg/ml nicotine at most, warnings on every pack, sales only to adults 18 and over.

This is how fast it goes

Flowline ships more than 1,000 orders a week, with an error rate below 0.3 %. That is routine, not luck. For your iVape order:

5 pm cutoff: Order on a working day before 5 pm and your parcel leaves the Rümlang warehouse the same day.
Swiss A Mail: It usually arrives the next working day, two working days at the latest.
From a Swiss warehouse: No customs, no import charges, no weeks of waiting.
Free shipping from CHF 29: Below that, shipping is a flat CHF 4.90.

You will find the details in the FAQ on delivery time and shipping.

Discreet packaging

What you order is nobody else's business. That is why every parcel arrives discreetly packed in a plain, neutral box. From the outside, nobody can see what is inside, not the postman and not the neighbours. Only when you open the parcel do you see the original packaging with the legal warnings.

One point of contact for quality

If a device is faulty, something is missing or a delivery is not right, we sort it out together with Flowline. Flowline knows every batch and every supplier. That keeps complaints short: we know where a product comes from and can check or replace it properly. How it works: What do I do if a device arrives faulty?

Key points at a glance

Logistics partner: Flowline AG, Rümlang near Zurich, in the market since 2016
Origin: mostly straight from the manufacturer or supplier, many brands imported directly, general distributor for LOST MARY
Speed: more than 1,000 orders a week, same-day dispatch for orders before 5 pm
Packaging: discreet, plain neutral box
Service: one point of contact for quality and complaints

Find out more about Flowline as a wholesaler at flowlinetrade.ch. And if you want to order right away, here is the iVape shop.

Frequently asked questions

Who ships iVape orders?: iVape's warehousing and shipping are handled by Flowline AG in Rümlang near Zurich. In the Swiss market since 2016, Flowline ships more than 1,000 orders a week and also packs your iVape order. That is why Flowline appears as the sender on the parcel.
How is my iVape parcel packed?: In a plain, neutral box. Nothing on the outside shows what is inside. The products themselves are in their original packaging with the legal warnings.
Where do iVape's products come from?: Flowline mostly buys the products directly from the manufacturer or the official supplier and imports many brands into Switzerland itself. For LOST MARY, Flowline is the official general distributor for all of Switzerland. No grey market, no counterfeits.
How fast will my parcel arrive?: Order on a working day before 5 pm and the parcel leaves the Rümlang warehouse the same day by Swiss A Mail. It usually arrives the next working day, two working days at the latest.

Note: This article is for general information only and is aimed exclusively at adult consumers (18+). E-cigarettes generally contain nicotine, nicotine is highly addictive.